Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can No Claim Discount (NCD) be split between multiple motorcycle or cars?
NCD cannot be branched out or split between multiple vehicles, regardless of the type of vehicles.
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Is my motorcycle insurance No Claim Discount (NCD) transferrable?
As NCD is attached to the policy holder, common industry practice is that the transfer of NCD to another person is not allowed. We, however, understand that there may be cases where the vehicle own...
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I don’t know my motorcycle insurance No Claim Discount (NCD). What do I enter when getting a quote from FWD?
If you would like to buy a policy immediately, you can enter your NCD as 0%. Please be assured that we’ll verify your NCD with your previous motorcycle insurance company and refund you with the dif...
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How does motorcycle insurance No Claim Discount (NCD) work at FWD?
At NCD 20%, you will be entitled to our Lifetime NCD Guarantee, and your NCD will not be penalised for at-fault claims. More details on Lifetime NCD Guarantee and NCD Protector can be found in the ...
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What is No Claims Discount (NCD) for motorcycle insurance?
This is a discount mechanism adopted by Singapore’s motorcycle insurance industry where if you are claim-free during your policy period, your No Claim Discount will increase. Normally, NCD starts f...
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What is the difference between Comprehensive, Third Party Fire and Theft, and Third Party motorcycle insurance?
The three types of motorcycle insurance offer different levels of cover: Comprehensive covers legal liability towards third party (both bodily injury and property damage) as well as damage to y...
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Who can buy FWD's motorcycle insurance?
You can buy FWD’s motorcycle insurance if: You are the registered owner of this motorcycle and it is registered under your name as an individual; You are a resident of Singapore and have a val...
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What should I do if I made a mistake and claimed for a treatment that I am not eligible for?
Not to worry, you can notify our FWD Customer Service representative via an in-app mail. This can be done by clicking “Help” at the bottom of your home screen and “Contact us” as illustrated below....
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What should I do if I cannot find my policy on the FWD SG app?
If you have just bought the policy, you will be able to view it after 30 minutes under “My FWD” where it displays all your policies. However, if you are still unable to view your policy, you can le...
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Who can purchase FWD’s travel insurance?
If you are at least 16 years old and a resident of Singapore holding an NRIC or FIN you can buy our travel insurance.