Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What happens if I want to cancel this policy?
You can cancel your policy any time before your coverage start date, and we will refund you with the amount paid in full, less any administrative expenses incurred by us. However, we are unable to ...
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Can I buy FWD’s COVID-19 enhanced travel benefits if I am travelling to multiple countries?
Yes, you can. If you are travelling to more than one country, please select the zone that includes your destination countries. For example: If you are going to Thailand (ASEAN) and Japan (Asia), y...
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How do I submit my Pre-Authorisation form for my FWD International Health insurance policy for my hospital admission?
For scheduled admission, you can download a copy of the form from our website or alternatively, you can contact our medical administrator at +65 6715 9919 for a copy. Our medical administrator will...
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Can I buy FWD’s International Health insurance and how do I buy it?
Yes, you can if you’re between the age of 18 and 65 years old (both inclusive) and a resident of Singapore holding an NRIC or FIN, provided your application is approved based on your health conditi...
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Will I get a refund if I cancel my investment-linked policy?
If you are not satisfied with your policy and you have not made a claim under it, you have 14 days from the date you receive your policy to cancel it. After receiving your notice, we will cancel yo...
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How can I retrieve my FWD Heart Attack insurance quote from FWD?
You can retrieve your quote if you click on “save” while getting a quote. The link to the quote will be included in the email we send to you when you click “save.”
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How long is my maid insurance quote valid for?
Your maid insurance quote is valid for 30 days after the first date on which you obtained the quote.
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Can I just buy the insurance coverage portion without the security bond to Singapore Ministry of Manpower (MOM)?
No, the security bond to MOM is included as part of the standard package.
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What should I expect after successfully buying FWD Maid insurance?
You will receive a welcome email with the following documents when you have successfully purchased FWD Maid insurance: Tax Invoice; FWD Maid insurance summary; FWD Maid insurance contract; and Le...
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When does my cover for FWD Save First Series 2 start?
Your cover starts once you have successfully made the payment and we have issued your policy. Please refer to the policy contract for more information.