Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
If I am a single parent travelling with my child(ren), what should I choose under FWD’s travel insurance?
Please select “Family” because we consider a single parent and child to be a family unit; “Couple” refers to up to two adults.
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How does FWD’s travel insurance cover for baggage and personal belongings?
Your baggage and personal belongings are covered for loss due to theft or for accidental damage. Travel documents, cash and travellers’ cheque are not considered as personal belongings. Any claim...
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Which countries are excluded from FWD’s travel insurance plan?
Afghanistan, Cuba, Democratic Republic of Congo, Iran, Libya, Liberia, North Korea, Somalia, South Sudan, Sudan, Syria, Yemen and any country where Ministry of Foreign Affairs of Singapore advises ...
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Do I need to pay any reporting fees for a car / motorcycle accident?
No, there are no fees/charges for reporting.
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Can I buy FWD Recover First and how do I buy it?
Yes, you can if you are a resident of Singapore holding an NRIC or FIN and are between 18 and 65 years old (both inclusive). We also allow a juvenile person (aged 30 days to 17 years old) to buy th...
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What do I do if I need to make a claim?
To make a claim, please visit the claims page to download the appropriate claim form, fill it and email to lifeclaims.sg@fwd.com. If you need any further assistance, call us at +65 6820 8888 and ou...
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Can I use Singapore dollars to pay for my policy that is in US dollar currency?
All policies in US dollar currency will have to be paid in USD.
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If my travel duration is longer than 90 days, can I purchase FWD’s COVID-19 Enhanced Travel Benefits and get myself covered for the first 90 days?
No, FWD's COVID-19 Enhanced Travel Benefits is available only for Single/Annual Trip plans not exceeding 90 days per trip.
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Will I still be covered under the COVID-19 Enhanced Travel Benefits if I fall sick after returning to Singapore?
If you are diagnosed with COVID-19 within 14 days of your return to Singapore, your medical expenses will be covered for and you will receive a daily hospital income if you are hospitalised. For fu...
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Can I still buy FWD’s COVID-19 enhanced travel benefits if I was previously in close contact with a confirmed COVID-19 patient in the past 14 days?
You can purchase FWD’s COVID-19 enhanced travel benefits as long as you have never been diagnosed with COVID-19, nor are you awaiting any COVID-19 test results.