Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is the maximum protection I can buy under FWD’s DIRECT – Term Life insurance?
S$400,000 is the maximum protection you can buy from one insurance company for DIRECT – Term Life insurance.
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Do you have any maximum amount you will pay for an item under FWD Home insurance?
For furniture, domestic appliances and home audio-visual equipment, there is no maximum limit per item. All other home contents are subject to a sub-limit per item as stated in your Home insurance ...
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Is my FWD Home Insurance cover active right away or do I have a waiting period?
No, there is no waiting period and you are covered from the moment you buy home insurance based on your policy start date.
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Is a business trip covered under FWD's travel insurance?
Yes, however the personal liability section, does not apply to any legal responsibility related to your business.
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If I am participating in a sports event, will I be covered under FWD’s travel insurance?
You will be covered as long as you are participating in a sports event in an amateur capacity (that is, you aren’t being paid to participate), and the sporting activity meets the criteria listed in...
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What documents will I receive after purchasing FWD’s travel insurance?
You will receive your travel insurance summary, policy wording and a tax invoice.
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How do I contact FWD for help for medical evacuation and repatriation for my FWD International Health insurance policy?
Please call our FWD Emergency Assistance hotline on +65 6715 9919.
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I entered my details wrongly for my FWD International Health policy. What should I do?
Simply email us at contact.sg@fwd.com or call us at +65 68208888 and one of our friendly customer service representatives will assist you. Please ensure that you inform us as soon as possible, as ...
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I have a ‘US Indicia’. Will I be subjected to Foreign Account Tax Compliance Act (FATCA) requirements when I buy FWD’s Heart Attack insurance?
No, because Heart Attack insurance doesn’t have a cash value – that is, no surrender value, and no investment or saving component. This means your policy won’t be subject to FATCA’s reporting requi...
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I’m currently undergoing medical treatment for an illness. Will it affect my cover for FWD Future First?
If you are currently undergoing medical treatment, please ensure that you indicate it when making your application with your Financial Adviser Representative. This will enable us to assess your app...