Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do I contact FWD for help for medical evacuation and repatriation for my FWD International Health insurance policy?
Please call our FWD Emergency Assistance hotline on +65 6715 9919.
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I entered my details wrongly for my FWD International Health policy. What should I do?
Simply email us at contact.sg@fwd.com or call us at +65 68208888 and one of our friendly customer service representatives will assist you. Please ensure that you inform us as soon as possible, as ...
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I have a ‘US Indicia’. Will I be subjected to Foreign Account Tax Compliance Act (FATCA) requirements when I buy FWD’s Heart Attack insurance?
No, because Heart Attack insurance doesn’t have a cash value – that is, no surrender value, and no investment or saving component. This means your policy won’t be subject to FATCA’s reporting requi...
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I’m currently undergoing medical treatment for an illness. Will it affect my cover for FWD Future First?
If you are currently undergoing medical treatment, please ensure that you indicate it when making your application with your Financial Adviser Representative. This will enable us to assess your app...
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I have a ‘US Indicia’. Will I be subjected to Foreign Account Tax Compliance Act (FATCA) requirements when I buy FWD’s Stroke insurance?
No, because Stroke insurance doesn’t have a cash value – that is, no surrender value, and no investment or savings component. This means your policy won’t be subject to FATCA’s reporting requirements.
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How much coverage do I need for my home contents under FWD Home insurance?
The amount of coverage you need for your home contents will depend on the number of contents that you have. One suitable way to estimate this amount would be to have an inventory of the items in yo...
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Am I covered under FWD's travel insurance even if I am pregnant?
You can still be covered, but unfortunately, we can’t cover pregnancy-related complications.
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What is excluded from FWD’s travel insurance?
The primary exclusions are claims related to the following: Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the tra...
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Does FWD’s Personal Accident insurance product cover infectious diseases like COVID-19, Dengue and Malaria?
Yes, we do provide cover for COVID-19, Dengue and Malaria, as well as 21 other infectious diseases. Do note that there is a waiting period and subjected to the terms and conditions of the policy. Y...
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Can I change my FWD International Health insurance policy’s coverage details?
You can only change your policy benefits and coverage at the end of the policy year except if you are relocating outside of your coverage area, or if you have a newborn whom you want to cover under...