Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I buy FWD’s Stroke insurance and how do I buy it?
Yes, you can if you’re are between 18 and 65 years old (both inclusive) and a resident of Singapore holding an NRIC or FIN, provided your application is approved based on your health condition. If ...
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What are the features available for travel insurance in my FWD SG app?
In our FWD SG app, we have the following features for travel insurance: Travel claimYou can file a claim (e.g. delays, cancellation, medical charges incurred overseas) by clicking “Make a claim”. ...
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Can I access the eCard for others on my policy?
Yes, you can. Under “My Account”, click on view dependant’s eCard and you’ll see a list of people insured under your policy. There, you’ll be able to activate their eCard.
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How do I activate my eCard for use on my FWD SG app?
If you have not activated your eCard, you can follow the steps below for the respective travel policy: Once your eCard is activated, you can use your eCard by presenting the eCard and your origina...
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When can I use my eCard on my FWD SG app?
You can use your eCard on your FWD SG app for treatments up to S$500 if: you fall ill or are injured during the trip; or you need to see a doctor within 48 hours of returning to Singapore. Note: ...
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Can I make changes to my FWD Big 3 Critical Illness insurance coverage amount or benefits after I buy it?
Unfortunately, such changes are not allowed under the Big 3 Critical Illness insurance. However, if you wish to increase the protection amount, you may purchase a new policy here, subject to the co...
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Will I get a refund if I cancel my FWD Big 3 Critical Illness insurance policy mid-term?
Unfortunately, there will not be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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For the FWD Big 3 Critical Illness insurance, will the policy be renewed automatically?
Yes. To ensure you continue to enjoy uninterrupted coverage, we currently only offer recurring payments.
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What are the payment frequencies and payment methods for FWD’s Big 3 Critical Illness insurance?
We accept payment via credit, debit cards. Monthly payments: You can choose to make payment monthly via credit or debit card. We will debit your premiums in the subsequent years from the same cre...
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Can I reinstate my FWD Big Critical Illness insurance policy?
Unfortunately, reinstatement isn’t allowed for this policy. If you wish to continue receiving protection from FWD’s Big 3 Critical Illness insurance, you may purchase a new policy here.