Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
In the event of a car / motorcycle accident, will I be updated on the status of any Third Party claim against my policy?
Yes, we will update you on the following: Upon receipt of the claim or Letter of Demand from the third party; Upon settlement of the Third Party claim.
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How do I submit my claim against the other party for a car / motorcycle accident?
You can bring your damaged car / motorcycle to any of our premium workshops or your own preferred workshop who can assist you to file the third party claim.
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How do I submit claim for Personal Accident (PA) Benefit or Medical Expenses?
For your convenience, you can submit online your Personal Accident or Medical Expenses by clicking here and upload the following documents: Medical Bill(s) Medical report or in-patient discharge ...
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What are my claim options if I am not at fault for the car / motorcycle accident?
You have the following options: Claim directly against the third party who is liable for the accident. You can bring your damaged car / motorcycle to any of our premium workshops or your own prefe...
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What should I do if my windscreen is shattered or cracked?
Please call our FWD Emergency Assistance at +65 6322 2072 to arrange for a tow truck if your car is unsafe to drive. Alternatively, you can proceed to our windscreen specialist, Glass-Fix or call t...
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What should I do if I have a car / motorcycle accident?
If you were involved in an accident and you require assistance, please call our FWD Emergency Assistance at +65 6322 2072. If someone has been injured, please let Emergency Assistance know that an ...
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I cancelled the credit card I used to buy my policy. How do I get refund when my policy is cancelled?
In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.
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I want to extend my Travel insurance cover. What should I do?
You may request for a one-time extension of your policy. Here's how: Step 1: Log in to your FWD Online Services account. Step 2: Select your extension date and make payment. Step 3: Submit your req...
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I want to extend my car / motorcycle insurance cover. What should I do?
You may request for a one-time extension of your policy (for up to 180 days). Here's how: Step 1: Log in to your FWD Online Services account. Step 2: Select your extension date and make payment. St...
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I am thinking of selling my vehicle. Can I shorten my policy period?
Unfortunately, you will not be able to shorten your policy period. Instead, you may choose to cancel your policy using your FWD Online Services account after you have sold your vehicle. The cancell...