Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do I submit my Pre-Authorisation form for my FWD International Health insurance policy for my hospital admission?
For scheduled admission, you can download a copy of the form from our website or alternatively, you can contact our medical administrator at +65 6715 9919 for a copy. Our medical administrator will...
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Can I buy FWD’s International Health insurance and how do I buy it?
Yes, you can if you’re between the age of 18 and 65 years old (both inclusive) and a resident of Singapore holding an NRIC or FIN, provided your application is approved based on your health conditi...
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Will I get a refund if I cancel my investment-linked policy?
If you are not satisfied with your policy and you have not made a claim under it, you have 14 days from the date you receive your policy to cancel it. After receiving your notice, we will cancel yo...
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How can I retrieve my FWD Heart Attack insurance quote from FWD?
You can retrieve your quote if you click on “save” while getting a quote. The link to the quote will be included in the email we send to you when you click “save.”
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How long is my maid insurance quote valid for?
Your maid insurance quote is valid for 30 days after the first date on which you obtained the quote.
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Can I just buy the insurance coverage portion without the security bond to Singapore Ministry of Manpower (MOM)?
No, the security bond to MOM is included as part of the standard package.
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What should I expect after successfully buying FWD Maid insurance?
You will receive a welcome email with the following documents when you have successfully purchased FWD Maid insurance: Tax Invoice; FWD Maid insurance summary; FWD Maid insurance contract; and Le...
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When does my cover for FWD Save First Series 2 start?
Your cover starts once you have successfully made the payment and we have issued your policy. Please refer to the policy contract for more information.
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What is the Medical Second Opinion Benefit under the FWD Critical Illness (CI) Rider and FWD Total CI Rider?
If you add on the FWD Critical Illness Rider or the FWD Total CI Rider to your base plan, we will provide you access to this benefit if you have been diagnosed or is suffering from one of the cover...
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What is my option under my FWD Future First policy if a life event happens?
During major life events, there could be a need for additional protection to address our changing needs. You can increase the coverage of your policy by up to 25% without any health assessment. Ple...