Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I buy FWD’s Stroke insurance if I have a medical condition?
This would depend on the type and severity of the medical condition you have or had. You will be able to determine your eligibility once you have answered the simple health question during purchase.
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Does FWD’s DIRECT – Term Life insurance come with any savings component?
No. FWD’s DIRECT – Term Life insurance offers pure insurance only, without any surrender value and without any investment or savings component.
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What is covered under Emergency Home Assistance?
Our home assistance cover provides you with additional peace of mind, where covers for the following services are provided up to 4 times per 12-month period: Electrical services; Plumbing servic...
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How can I retrieve my home insurance quote from FWD?
You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked save.
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Do you offer instalment payment plans for home insurance payments?
We don’t offer instalment payment plans for home insurance.
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Which area should I choose when travelling to an island which is a territory or under the commonwealth of another country like Guam, New Caledonia or Norfolk Island?
In such cases, please select the area the occupying country belongs to. In the examples above, Guam (USA) would be “Worldwide”, New Caledonia (France) would be “Worldwide excluding USA”, and Norfol...
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I became sick after returning to Singapore. Am I still covered for this under FWD’s travel insurance?
Yes, you are, if you became sick because of an event that happened while you were on your trip and there is no other insurance (such as medical insurance provided by your company) that covers for t...
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How can I check the Ministry of Foreign Affairs of Singapore's travel notice?
You can check all travel notices and advisories here.
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How does FWD define “accident”?
An accident is a sudden, unexpected event resulting from external causes. If an activity is considered risky, or injury was self-inflicted, or it is planned or impulse suicide, we don’t consider it...
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I entered my details wrongly during purchase. What should I do?
You can change your personal details such as phone number, email, or address by logging in to your FWD Online Services account. Please ensure that you call us as soon as possible as entering the wr...