Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How can I retrieve my home insurance quote from FWD?
You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked save.
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Do you offer instalment payment plans for home insurance payments?
We don’t offer instalment payment plans for home insurance.
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Which area should I choose when travelling to an island which is a territory or under the commonwealth of another country like Guam, New Caledonia or Norfolk Island?
In such cases, please select the area the occupying country belongs to. In the examples above, Guam (USA) would be “Worldwide”, New Caledonia (France) would be “Worldwide excluding USA”, and Norfol...
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I became sick after returning to Singapore. Am I still covered for this under FWD’s travel insurance?
Yes, you are, if you became sick because of an event that happened while you were on your trip and there is no other insurance (such as medical insurance provided by your company) that covers for t...
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How can I check the Ministry of Foreign Affairs of Singapore's travel notice?
You can check all travel notices and advisories here.
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How does FWD define “accident”?
An accident is a sudden, unexpected event resulting from external causes. If an activity is considered risky, or injury was self-inflicted, or it is planned or impulse suicide, we don’t consider it...
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I entered my details wrongly during purchase. What should I do?
You can change your personal details such as phone number, email, or address by logging in to your FWD Online Services account. Please ensure that you call us as soon as possible as entering the wr...
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Is a business trip covered under FWD’s COVID-19 enhanced travel benefits?
Business trips are covered when they are only for the purposes of desk work and do not include any manual labour.
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I have another insurance policy that covers the same benefit. Can I claim from both?
Unfortunately, you won’t be able to claim from multiple insurance policies for the same event, unless you wish to claim under the hospital income benefits.
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What documents will I receive after successfully buying FWD’s International Health?
You’ll receive the following documents when you buy an International Health policy from us: Official receipt, as proof of payment Application Form, which specifies your personal details and heal...