Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How can I check the Ministry of Foreign Affairs of Singapore's travel notice?
You can check all travel notices and advisories here.
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How does FWD define “accident”?
An accident is a sudden, unexpected event resulting from external causes. If an activity is considered risky, or injury was self-inflicted, or it is planned or impulse suicide, we don’t consider it...
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I entered my details wrongly during purchase. What should I do?
You can change your personal details such as phone number, email, or address by logging in to your FWD Online Services account. Please ensure that you call us as soon as possible as entering the wr...
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Is a business trip covered under FWD’s COVID-19 enhanced travel benefits?
Business trips are covered when they are only for the purposes of desk work and do not include any manual labour.
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I have another insurance policy that covers the same benefit. Can I claim from both?
Unfortunately, you won’t be able to claim from multiple insurance policies for the same event, unless you wish to claim under the hospital income benefits.
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What documents will I receive after successfully buying FWD’s International Health?
You’ll receive the following documents when you buy an International Health policy from us: Official receipt, as proof of payment Application Form, which specifies your personal details and heal...
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When does my FWD Stroke insurance cover start?
Your cover starts on the coverage start date as shown on the Policy Schedule or the date We receive the first Premium, whichever is later. The Stroke Benefit starts after a 90-day waiting period....
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When does my FWD Heart Attack insurance cover start?
The Heart Attack Benefit starts after a 90-day waiting period. If you experience first symptoms of heart attack within the first 90 days from the Policy Issue Date or Date of Endorsement, whichever...
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Does FWD’s maid insurance cover for the maid’s wages and levies when my maid is being hospitalised?
Yes, we cover up to S$30 per day for a maximum of up to 30 days as part of the standard package.
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Can I add on benefits to enhance the coverage of my FWD Future First policy (base plan)?
Yes. You may add the following riders (where applicable) to your base plan: FWD Critical Illness Rider for coverage against late-stage critical illness. FWD TPD Rider for coverage against total an...