Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I still buy FWD COVID-19 enhanced travel benefit if I have already recovered from COVID-19?
Yes, you can buy FWD COVID-19 enhanced travel benefit if, in the last 14 days before buying the policy, you: have not tested positive for COVID-19 have not shown any COVID-19 symptoms have not bee...
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How long does it take to process my reimbursement medical claim for my FWD International Health insurance policy?
If the treatment was paid by you, please send your invoice through our website either by logging into the customer portal or through the web form. Upon receiving the required documents, we will ass...
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Must I inform FWD if I change my address, country of residence or nationality for my FWD International Health insurance policy?
Yes. If you change your residential address, country of residence or nationality, please email us at contact.sg@fwd.com or call us at +65 68208888. This is to ensure that your coverage remains unin...
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What documents will I receive after successfully buying FWD’s Heart Attack insurance?
You’ll receive the following documents when you buy a Heart Attack insurance policy from us: Official receipt, as proof of payment. Application Form, which specifies your personal details and heal...
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If my maid accidentally injures someone else or damages someone else’s property, is she covered?
Yes, liability to third parties is part of the standard cover. The limit of cover is dependent on the plan you purchase.
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Can I buy FWD Future First and how do I buy it?
Yes, you can if you are between 18 and 65 years old (both inclusive), a resident of Singapore holding an NRIC or FIN. Foreigners with a social visit pass may also purchase the policy in Singapore, ...
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What documents will I receive after successfully buying FWD’s Stroke insurance?
You’ll receive the following documents when you buy a Stroke insurance policy from us: Official receipt, as proof of payment. Application Form, which specifies your personal details and health dec...
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What is the maximum protection I can buy under FWD’s DIRECT – Term Life insurance?
S$400,000 is the maximum protection you can buy from one insurance company for DIRECT – Term Life insurance.
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Do you have any maximum amount you will pay for an item under FWD Home insurance?
For furniture, domestic appliances and home audio-visual equipment, there is no maximum limit per item. All other home contents are subject to a sub-limit per item as stated in your Home insurance ...
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Is my FWD Home Insurance cover active right away or do I have a waiting period?
No, there is no waiting period and you are covered from the moment you buy home insurance based on your policy start date.