Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What documents will I receive after successfully buying FWD’s home insurance?
You will receive the following documents when you buy a home policy from us: Official receipt; Home Insurance Summary; and Home Insurance Contract.
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When does my cover for travel insurance start?
Insurance applies for trips that begin within the period of Insurance. Insurance cover for trip cancellation, trip postponement and insolvency protection benefits starts from the date your trip...
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Can FWD help me choose between single trip and annual travel insurance?
If you travel quite often, we strongly suggest buying an annual plan. Another way to determine whether to choose single trip or annual travel insurance is by comparing the price you would have to p...
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Can I buy FWD’s travel insurance if I am travelling to multiple countries?
Yes, you can. If you are travelling to more than one country, please select the coverage zone that includes your furthest destination and any transit countries (if applicable)For example:If you are...
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When will the security bond be transmitted to the Ministry of Manpower (MOM)?
For new or transfer maids, the security bond will be transmitted to the MOM within 14 days before the start date of your FWD Maid insurance policy. For renewal maids, the security bond will be tra...
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Can I still buy FWD COVID-19 enhanced travel benefit if I have already recovered from COVID-19?
Yes, you can buy FWD COVID-19 enhanced travel benefit if, in the last 14 days before buying the policy, you: have not tested positive for COVID-19 have not shown any COVID-19 symptoms have not bee...
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How long does it take to process my reimbursement medical claim for my FWD International Health insurance policy?
If the treatment was paid by you, please send your invoice through our website either by logging into the customer portal or through the web form. Upon receiving the required documents, we will ass...
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Must I inform FWD if I change my address, country of residence or nationality for my FWD International Health insurance policy?
Yes. If you change your residential address, country of residence or nationality, please email us at contact.sg@fwd.com or call us at +65 68208888. This is to ensure that your coverage remains unin...
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What documents will I receive after successfully buying FWD’s Heart Attack insurance?
You’ll receive the following documents when you buy a Heart Attack insurance policy from us: Official receipt, as proof of payment. Application Form, which specifies your personal details and heal...
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If my maid accidentally injures someone else or damages someone else’s property, is she covered?
Yes, liability to third parties is part of the standard cover. The limit of cover is dependent on the plan you purchase.