Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can someone else make payments for my FWD Stroke insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.
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Is FWD’s DIRECT – Term Life insurance different from personal accident insurance?
DIRECT – Term Life insurance is life insurance that covers death from both illnesses and accidents. Personal accident insurance only covers death caused by an accident.
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Can I change the amount of cover under FWD Home insurance to the amount I want?
Yes, you can customise the amount of cover when getting a quote.
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What documents will I receive after successfully buying FWD’s home insurance?
You will receive the following documents when you buy a home policy from us: Official receipt; Home Insurance Summary; and Home Insurance Contract.
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When does my cover for travel insurance start?
Insurance applies for trips that begin within the period of Insurance. Insurance cover for trip cancellation, trip postponement and insolvency protection benefits starts from the date your trip...
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Can FWD help me choose between single trip and annual travel insurance?
If you travel quite often, we strongly suggest buying an annual plan. Another way to determine whether to choose single trip or annual travel insurance is by comparing the price you would have to p...
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Can I buy FWD’s travel insurance if I am travelling to multiple countries?
Yes, you can. If you are travelling to more than one country, please select the coverage zone that includes your furthest destination and any transit countries (if applicable)For example:If you are...
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When will the security bond be transmitted to the Ministry of Manpower (MOM)?
For new or transfer maids, the security bond will be transmitted to the MOM within 14 days before the start date of your FWD Maid insurance policy. For renewal maids, the security bond will be tra...
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Can I still buy FWD COVID-19 enhanced travel benefit if I have already recovered from COVID-19?
Yes, you can buy FWD COVID-19 enhanced travel benefit if, in the last 14 days before buying the policy, you: have not tested positive for COVID-19 have not shown any COVID-19 symptoms have not bee...
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How long does it take to process my reimbursement medical claim for my FWD International Health insurance policy?
If the treatment was paid by you, please send your invoice through our website either by logging into the customer portal or through the web form. Upon receiving the required documents, we will ass...