Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I buy FWD Future First and how do I buy it?
Yes, you can if you are between 18 and 65 years old (both inclusive), a resident of Singapore holding an NRIC or FIN. Foreigners with a social visit pass may also purchase the policy in Singapore, ...
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What documents will I receive after successfully buying FWD’s Stroke insurance?
You’ll receive the following documents when you buy a Stroke insurance policy from us: Official receipt, as proof of payment. Application Form, which specifies your personal details and health dec...
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What is the maximum protection I can buy under FWD’s DIRECT – Term Life insurance?
S$400,000 is the maximum protection you can buy from one insurance company for DIRECT – Term Life insurance.
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Do you have any maximum amount you will pay for an item under FWD Home insurance?
For furniture, domestic appliances and home audio-visual equipment, there is no maximum limit per item. All other home contents are subject to a sub-limit per item as stated in your Home insurance ...
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Is my FWD Home Insurance cover active right away or do I have a waiting period?
No, there is no waiting period and you are covered from the moment you buy home insurance based on your policy start date.
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Is a business trip covered under FWD's travel insurance?
Yes, however the personal liability section, does not apply to any legal responsibility related to your business.
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If I am participating in a sports event, will I be covered under FWD’s travel insurance?
You will be covered as long as you are participating in a sports event in an amateur capacity (that is, you aren’t being paid to participate), and the sporting activity meets the criteria listed in...
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What documents will I receive after purchasing FWD’s travel insurance?
You will receive your travel insurance summary, policy wording and a tax invoice.
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How do I contact FWD for help for medical evacuation and repatriation for my FWD International Health insurance policy?
Please call our FWD Emergency Assistance hotline on +65 6715 9919.
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I entered my details wrongly for my FWD International Health policy. What should I do?
Simply email us at contact.sg@fwd.com or call us at +65 68208888 and one of our friendly customer service representatives will assist you. Please ensure that you inform us as soon as possible, as ...