Lina Zulkifli
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Recent activity by Lina Zulkifli-
How do I update my personal information?
Update personal info via My Account > Personal Information.
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How are my policies categorised?
You can filter your policy based on the categorisation below:TravelHomeMaidPersonal AccidentSavings and InvestmentDeath and/or Total and Permanent DisabilityCritical IllnessHospitalisationOthersFor...
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Can I filter the policies based on specific category?
Yes, you can use the “Filter by category” drop-down to view all available categories. Once you select a category, we will display your policies for that category.
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Can I find my non-active policies?
Yes, you can. On the policies screen, click the toggle at the top-right corner to display the non-active policies in the corresponding policy categories.
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Where do I find my policies?
After logging into Customer Portal, you'll be taken to the landing page showing all your policies. You can also view them via the Policies tab on the left.
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What has changed on the Customer Portal?
We've updated the portal with a new user interface. This includes:Improved navigation to help users better locate various functionalitiesImproved categorisation of policies Improved policy filtersA...
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I am having issues receiving my OTP
By default, OTP will be sent to you via SMS, in the format belowSample of SMS from FWD SG If you are unable to receive the SMS, select another method to receive OTP via Email. Follow the steps belo...
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I forgot my password or accidentally locked my account. What should I do?
1. Key in your username and click on ‘Continue’ 2. Click on ‘Forgot password?’ 3. You will see the following screen. Look out for an email sent to you from FWD Singapore 4. Click the link in the em...
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I forgot my username. What should I do?
If you are not a first-time user, follow the steps below to reset your username.1. Click on ‘Forgot username?’ 2. Key in your NRIC and click “Submit” 3. You will see the following message and an em...
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Why am I required to reset my existing password effective 22 August 2025?
At FWD, protecting our customers' data security is our utmost priority. To enhance security, we’ve upgraded our system. All existing customers will be required to reset their passwords starting 22 ...