Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do I renew my FWD Motor insurance?
Effective from 2 July 2024, we are partnering with Income Insurance Limited (“Income Insurance”) to provide our customers with motor insurance coverage. You may generate a new quote through our FWD...
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How do I change my phone number, email, or address?
You can change your personal details by logging in to your FWD Online Services account. Once you log in with Singpass or key in your one-time password (OTP), you'll see the dashboard. Click on "my...
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How do I renew my FWD HDB Fire insurance?
FWD Insurance is no longer offering HDB Fire insurance with effect from 16 August 2024.HDB Fire insurance only protects the building structure in the event of a fire. FWD Home insurance goes beyond...
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How do I make premium payments for my FWD policies using GIRO?
For your FWD policies, you can make premium payments via two GIRO methods in SGD. GIRO payment methods3 FWD policy How to set up? eGIRO (Preferred method) Term Life and health FWD Future Fi...
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What information is needed to get a quote for FWD’s COVID-19 enhanced travel benefits?
To obtain a quote, you will have to provide the following information: Individual, couple, family or group; Travel destination (ASEAN, Asia, Worldwide excluding USA and any of its territory, World...
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How soon can I purchase FWD’s COVID-19 enhanced travel benefits? Can I purchase this on the same day that I’m travelling?
You can buy this add-on together with our travel insurance on the same day that you’re travelling. You can buy FWD’s COVID-19 enhanced travel benefits as long as you are in Singapore before immigra...
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How long before my travel date can I buy FWD’s COVID-19 enhanced travel benefits?
You can buy FWD’s COVID-19 enhanced travel benefits together with our travel insurance up to 180 days before your scheduled trip.
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Why FWD Invest Goal 1?
FWD Invest Goal 1 has four core features: Enjoy free cover against death and have every dollar invested A Death Benefit of 105% of policy value will be paid if death occurs1. 100% of your single ...
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What do I do if I need to make a claim?
Please email us at lifeclaims.sg@fwd.com and one of our friendly customer service representatives will be happy to help. You can also call us at +65 6820 8888. You may also seek assistance from you...
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Do your ILP sub-funds pay dividends?
Dividend, if declared by the underlying fund, will automatically be reinvested into the respective ILP sub-fund. You can submit a withdrawal request to us if you wish to withdraw the dividends paid.