Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Do I need to continue to pay premium after my Critical Illness Claim is submitted?
You should continue to pay the premiums for that policy until your claim has been concluded.
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Is it compulsory for me to name a beneficiary?
No, it is not compulsory for you to name a beneficiary, but it allows you to legally distribute your policy benefits to your nominated beneficiaries. You can find out more about nominating a benefi...
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How do I claim against a Malaysian vehicle?
If you are involved in an accident with a foreign vehicle, you are required to lodge a police report in the country where the accident occurred. Please call our at Emergency Assistance Hotline +65 ...
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Will I get a replacement vehicle while my car / motorcycle is laid up in the workshop for repair?
You will be entitled to daily allowance for loss of use while your car is being repaired. For motorcycle, you will be entitled to daily allowance for loss of use only if you opted for the Daily Tra...
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Can I proceed to repair my windscreen if my windscreen was shattered in Malaysia and I need my car to continue my journey?
Yes, you may repair or replace your windscreen in Malaysia and we will reimburse the reasonable cost as long as you inform us prior to any repairs or replacement of your windscreen. Contact FWD Eme...
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How do I lodge a car / motorcycle accident report?
Please take your car/motorcycle and the following documents to one of our Approved Reporting Centres to lodge a report: Driver’s driving license; Insured and driver’s NRIC; Soft copy of Certificat...
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I do not wish to renew my policy. What should I do?
For General Insurance policies: You’ll receive a renewal quote via email when your policy is up for renewal. Simply ignore the email if you do not wish to renew your policy. For Life Insurance po...
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How do I cancel my policy?
For General Insurance policies: Login to your FWD Online Services account and select the policy you wish to cancel. Your policy will be cancelled almost immediately (with exception for maid insuran...
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Do I need to go for a medical check-up when I reinstate my policy?
In general, we do not need you to undergo a medical check-up. However, a medical check-up is required if your health conditions have changed or the medical condition you are suffering from or have ...
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How does the Reset Benefit work for FWD Recover First?
The Reset Benefit works by keeping your coverage intact even after a claim under the Future Protect Benefit has been successfully paid out. In other words, instead of a termination after a claim is...