Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Which currency will I be charged for my policy?
Your premiums will be based on the currency you’ve selected for your policy. Please note that there may be currency conversion charges incurred on your credit card. For example, if you own a Singap...
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Does the 14-day free-look period only apply to new policies purchased?
Yes, the free-look period only applies to new policies. If you have bought a new policy, you will be given 14 days from the day you receive your policy to review your needs. Should you decide to ca...
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When does my cover start?
It starts as soon as your policy is issued. However, please note that there are specific waiting periods that will apply to your policy. Please refer to the policy contract for more information.
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How will I know whether my online purchase was successful or not?
When your purchase has been successful, you will see a confirmation on your screen, like this: At the same time, you will also receive confirmation via email and SMS. The email will contain your...
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How much cover should I choose for Life insurance?
It depends on your needs. You may want to consider how much income you would need if you are unable to work, and to pay for cost of medical treatment, care and rehabilitation. Do take into account ...
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What are the possible scenarios where FWD will not pay for my claim?
The most common scenarios for rejection of claims are: Making a false declaration; Accident not covered by the contract; Participation in criminal acts; Self-inflicted or willful acts; or Exa...
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Who can buy FWD’s Home Insurance?
You can buy FWD Home insurance if: You are 21 or older; you are a resident of Singapore possessing a valid NRIC or FIN; you are either the homeowner, landlord or tenant under the tenancy agreement...
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What should I do if I made a mistake and claimed for a treatment that I am not eligible for?
Not to worry, you can notify our FWD Customer Service representative via an in-app mail. This can be done by clicking “Help” at the bottom of your home screen and “Contact us” as illustrated below....
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What should I do if I cannot find my policy on the FWD SG app?
If you have just bought the policy, you will be able to view it after 30 minutes under “My FWD” where it displays all your policies. However, if you are still unable to view your policy, you can le...
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Who can purchase FWD’s travel insurance?
If you are at least 16 years old and a resident of Singapore holding an NRIC/FIN you can buy our travel insurance.