Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is the maximum protection I can buy under FWD’s Big 3 Critical Illness insurance?
S$200,000 is the maximum protection you can buy under FWD’s Big 3 Critical Illness insurance.
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Can I buy FWD’s Big 3 Critical Illness insurance for my parents or child(ren)?
Yes, you can, but please note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).
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Can I buy FWD’s Big 3 Critical Illness insurance and how do I buy it?
Yes, you can buy FWD’s Big 3 Critical Illness insurance if you are between 18 and 65 years old (both inclusive), a resident of Singapore holding an NRIC or FIN and have completed our simple health ...
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What is FWD DIRECT – Term Life insurance?
Direct Purchase Insurance (DPI) are term and whole life insurance products that you can buy directly from a life insurance company, without paying a financial advisory (FA) representative. As DPI i...
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How do I retrieve my saved insurance quote from FWD?
You can retrieve your quote if you clicked on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked ‘save’.
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What are pre-existing medical conditions?
Pre-existing medical conditions are any medical conditions you’ve suffered from, or haven’t fully recovered from. This includes any symptoms related to that medical condition. Please refer to your ...
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How do I opt-out from receiving information and updates on promotions?
You may withdraw your marketing consent in one of the following ways: Untick above in application form with a successful purchased policy Click on unsubscribe link in marketing EDM Reply UNSUB to ...
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What is reinstatement and how does it work?
If your policy (including any add-on rider plans) ends because of non-payment of policy premiums, you can reinstate it within the period stated in your policy contract. You cannot reinstate your po...
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I’ve missed a premium payment for my policy, what can I do?
Please email us at contact.sg@fwd.com and our friendly customer service representatives will assist you. You can also contact us at +65 6820 8888. Your policy will continue if you pay your overdue ...
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Can I change my policy’s premium payment frequency?
In general, for a regular premium insurance policy, the premium payment frequency can be changed and will be activated at your next premium due date. We may require you to top up if you change from...