Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What should I do if I made a mistake and claimed for a treatment that I am not eligible for?
Not to worry, you can notify our FWD Customer Service representative via an in-app mail. This can be done by clicking “Help” at the bottom of your home screen and “Contact us” as illustrated below....
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What should I do if I cannot find my policy on the FWD SG app?
If you have just bought the policy, you will be able to view it after 30 minutes under “My FWD” where it displays all your policies. However, if you are still unable to view your policy, you can le...
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Who can purchase FWD’s travel insurance?
If you are at least 16 years old and a resident of Singapore holding an NRIC/FIN you can buy our travel insurance.
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If I’m already at Changi/Seletar airport or the Woodlands/Tuas checkpoint, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore before immigration, you can buy our travel insurance. Please note that any claim made for something that happened before you bought your insurance will...
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How do I submit a Critical Illness Claim and what are the documents required?
To make a claim, please download the Critical Illness Claim Form, fill it and email to lifeclaims.sg@fwd.com. Documents: Critical Illness Claims Form (to be completed by claimant). Medical Repor...
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What is the benefit of having a private settlement?
A private settlement is an amicable resolution between the two parties who were involved in the car / motorcycle accident. It could be one party paying to the other or both parties agreeing not to ...
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In the event of a car / motorcycle accident, will I be updated on the status of any Third Party claim against my policy?
Yes, we will update you on the following: Upon receipt of the claim or Letter of Demand from the third party; Upon settlement of the Third Party claim.
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How do I submit my claim against the other party for a car / motorcycle accident?
You can bring your damaged car / motorcycle to any of our premium workshops or your own preferred workshop who can assist you to file the third party claim.
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How do I submit claim for Personal Accident (PA) Benefit or Medical Expenses?
For your convenience, you can submit online your Personal Accident or Medical Expenses by clicking here and upload the following documents: Medical Bill(s) Medical report or in-patient discharge ...
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What are my claim options if I am not at fault for the car / motorcycle accident?
You have the following options: Claim directly against the third party who is liable for the accident. You can bring your damaged car / motorcycle to any of our premium workshops or your own prefe...