Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
When does my cover start?
It starts as soon as your policy is issued. However, please note that there are specific waiting periods that will apply to your policy. Please refer to the policy contract for more information.
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How will I know whether my online purchase was successful or not?
When your purchase has been successful, you will see a confirmation on your screen, like this: At the same time, you will also receive confirmation via email and SMS. The email will contain your...
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How much cover should I choose for Life insurance?
It depends on your needs. You may want to consider how much income you would need if you are unable to work, and to pay for cost of medical treatment, care and rehabilitation. Do take into account ...
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What are the possible scenarios where FWD will not pay for my claim?
The most common scenarios for rejection of claims are: Making a false declaration; Accident not covered by the contract; Participation in criminal acts; Self-inflicted or willful acts; or Exa...
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Who can buy FWD’s Home Insurance?
You can buy FWD Home insurance if: You are 21 or older; you are a resident of Singapore possessing a valid NRIC or FIN; you are either the homeowner, landlord or tenant under the tenancy agreement...
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What should I do if I made a mistake and claimed for a treatment that I am not eligible for?
Not to worry, you can notify our FWD Customer Service representative via an in-app mail. This can be done by clicking “Help” at the bottom of your home screen and “Contact us” as illustrated below....
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What should I do if I cannot find my policy on the FWD SG app?
If you have just bought the policy, you will be able to view it after 30 minutes under “My FWD” where it displays all your policies. However, if you are still unable to view your policy, you can le...
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Who can purchase FWD’s travel insurance?
If you are at least 16 years old and a resident of Singapore holding an NRIC/FIN you can buy our travel insurance.
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If I’m already at Changi/Seletar airport or the Woodlands/Tuas checkpoint, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore before immigration, you can buy our travel insurance. Please note that any claim made for something that happened before you bought your insurance will...
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How do I submit a Critical Illness Claim and what are the documents required?
To make a claim, please download the Critical Illness Claim Form, fill it and email to lifeclaims.sg@fwd.com. Documents: Critical Illness Claims Form (to be completed by claimant). Medical Repor...