Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Do I need to make a health declaration to reinstate my policy?
We’ll need you to make a new full health declaration, where medical and financial underwriting may be required, if your policy has lapsed for more than 60 days. Please refer to the policy contract ...
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What kind of events does FWD Home insurance cover?
FWD Home insurance covers the most common events (insured events) that lead to loss or damage to your home and its contents such as: Fire, smoke, lightning or explosion; being hit by a third-party...
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I was required to buy HDB fire insurance, do I still need to buy FWD’s home insurance?
Your home contents and renovations are not covered by HDB fire insurance. HDB fire insurance only covers for the shell of your home in the original state it was built. This is a common misunderstan...
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If I’m already on a ferry or a cruise ship, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore’s territorial waters and before immigration, you can buy our travel insurance. Please note that any claim made for something that happened before you b...
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What types of travel insurance does FWD offer and what is the maximum number of people allowed in a policy?
We offer travel insurance that covers: Individuals – one person Couples – two people Families – two adults (legal spouse) and their legal dependent child(ren) Groups – a group of up to seven ...
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To whom will the Critical Illness Benefit be paid?
The payment will be made to the Policyowner. However, if there is a nomination of beneficiary under Section 49L (Trust Nomination) of the Insurance Act, the claim payout will be made to the benefic...
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How do I name a beneficiary?
There are two beneficiary types –Trust Nomination and Revocable Nomination. A Trust Nomination means you’ll give away all rights to your policy ownership. This means you can’t make any policy chang...
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What is required for a private settlement?
In the event of a car / motorcycle accident, you must ensure that the private settlement form is completed and signed by both parties. If there is any settlement made, the receiving party has to ac...
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Do I need to lodge a GIA Report if my windscreen was cracked by a pebble while I was driving and there is no other damage to my car?
You are not required to make a GIA Report for windscreen damage. However, you are required to complete a windscreen claim form at our windscreen specialist workshop, Glass-Fix when you send your ca...
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What do I have to do when I receive letters or documents from the third party or their lawyers?
Immediately notify us or forward Letter of Demand or Writ of Summons from the third party lawyer to us at motorclaims.sg@fwd.com and we will handle the third party claim on your behalf.