Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What types of travel insurance does FWD offer and what is the maximum number of people allowed in a policy?
We offer travel insurance that covers: Individuals – one person Couples – two people Families – two adults (legal spouse) and their legal dependent child(ren) Groups – a group of up to seven ...
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To whom will the Critical Illness Benefit be paid?
The payment will be made to the Policyowner. However, if there is a nomination of beneficiary under Section 49L (Trust Nomination) of the Insurance Act, the claim payout will be made to the benefic...
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How do I name a beneficiary?
There are two beneficiary types –Trust Nomination and Revocable Nomination. A Trust Nomination means you’ll give away all rights to your policy ownership. This means you can’t make any policy chang...
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What is required for a private settlement?
In the event of a car / motorcycle accident, you must ensure that the private settlement form is completed and signed by both parties. If there is any settlement made, the receiving party has to ac...
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Do I need to lodge a GIA Report if my windscreen was cracked by a pebble while I was driving and there is no other damage to my car?
You are not required to make a GIA Report for windscreen damage. However, you are required to complete a windscreen claim form at our windscreen specialist workshop, Glass-Fix when you send your ca...
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What do I have to do when I receive letters or documents from the third party or their lawyers?
Immediately notify us or forward Letter of Demand or Writ of Summons from the third party lawyer to us at motorclaims.sg@fwd.com and we will handle the third party claim on your behalf.
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In a car / motorcycle accident, can I claim from my own policy if my claim against Third Party is not successful?
When the liability is not clear or in dispute, we strongly encourage you to claim under your own policy first. This is to expedite the repairs of your car / motorcycle. Thereafter, the workshop wil...
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Will I get updated on the status of repair of my car / motorcycle?
Yes, our workshop will update you on the progress of the repair and when you can expect your car / motorcycle repair to be completed.
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What should I do if I get into a car / motorcycle accident overseas?
You should lodge a police report in the country where the accident occurred. Please call our FWD Emergency Assistance on +65 6322 2072 for further advice and assistance. Our 24-hour assistance serv...
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Can refunds be made by cheque or to another card?
Refunds will be made via the original mode of payment that was used to purchase the insurance. We will issue you a cheque should we fail to make the refund by your original mode of payment. If paym...