Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
My premium was deducted even though I do not wish to renew my policy. How do I get a refund?
For Life Insurance policies: If you do not wish to renew your policy, you will have to submit a cancellation request before the renewal premium is deducted. This can be done by logging in to your F...
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The FWD SG app froze while I was keying in my details. What should I do?
We’re sorry that you're having trouble using our mobile app! You can try closing and re-opening your app. If the problem persists, do take a screenshot of the error message (if any) and send it to ...
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What are the unique features of FWD Recover First?
FWD Recover First is designed to provide you the critical illness coverage you need for tomorrow, by insuring you for an occurrence of any diseases that affect your health. In other words, your cov...
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How do I make premium payments for my FWD policies purchased through financial advisers using bank transfer?
You can make premium payments in SGD via bank transfer for your FWD policies for the following products purchased through financial advisers, with the following details: FWD policy Beneficiary a...
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How long is my FWD COVID-19 enhanced travel benefits quote valid for?
Your quote is valid for 7 days from the date you first obtain and save your quote.
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Can I still buy FWD’s COVID-19 enhanced travel benefits if I’m already at Singapore Changi Airport or the Woodlands/Tuas checkpoint?
Yes, you can. You can buy FWD’s COVID-19 enhanced travel benefits as long as you are in Singapore before immigration. Please note that any claims made for incidences that happen before you buy your...
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Can I change my coverage start date if my trip gets postponed?
Yes, you can. Simply log in to your FWD Online Services account and change your coverage start date to any date that falls within 6 months from the date your policy is issued but before the policy ...
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Where can I get a quote or purchase FWD’s COVID-19 Enhanced Travel Benefits?
You may purchase FWD’s COVID-19 Enhanced Travel Benefits online as an add-on to our FWD Travel insurance (Single/Annual Trip) if your travel period is 90 days or less per trip. If you have already...
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What is the currency for claims payout?
The claim amount will be in the currency that you’ve selected for your policy.
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For the FWD Future First 10-year renewable plan, will the policy be renewed automatically and will my premiums be charged upon renewal?
Yes. To ensure that you continue to enjoy uninterrupted coverage, renewals are automatic every 10 years. If you are age 91 or older at time of renewal, the policy cannot be renewed since there is l...