Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I already have mortgage fire insurance from my bank, do I still need to buy FWD’s home insurance?
Your own financial interests such as home contents and renovations are normally not covered by the bank’s mortgage fire insurance. Home insurance is able to cover these items. Mortgage fire insura...
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What types of home insurance does FWD offer and what is the duration of cover?
We offer home insurance for homeowners, landlords and tenants at different kinds of residences with customisable protection level. 1- and 3-year plans are available.
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I will be sailing on my boat/yacht/cruiser – am I covered under FWD’s travel insurance?
Unfortunately, we can only cover you when you travel on scheduled commercial transportation, including ships. If you are sailing your own boat, we will not be able to cover you.
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Do I need to continue to pay premium after my Critical Illness Claim is submitted?
You should continue to pay the premiums for that policy until your claim has been concluded.
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Is it compulsory for me to name a beneficiary?
No, it is not compulsory for you to name a beneficiary, but it allows you to legally distribute your policy benefits to your nominated beneficiaries. You can find out more about nominating a benefi...
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How do I claim against a Malaysian vehicle?
If you are involved in an accident with a foreign vehicle, you are required to lodge a police report in the country where the accident occurred. Please call our at Emergency Assistance Hotline +65 ...
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Will I get a replacement vehicle while my car / motorcycle is laid up in the workshop for repair?
You will be entitled to daily allowance for loss of use while your car is being repaired. For motorcycle, you will be entitled to daily allowance for loss of use only if you opted for the Daily Tra...
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Can I proceed to repair my windscreen if my windscreen was shattered in Malaysia and I need my car to continue my journey?
Yes, you may repair or replace your windscreen in Malaysia and we will reimburse the reasonable cost as long as you inform us prior to any repairs or replacement of your windscreen. Contact FWD Eme...
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How do I lodge a car / motorcycle accident report?
Please take your car/motorcycle and the following documents to one of our Approved Reporting Centres to lodge a report: Driver’s driving license; Insured and driver’s NRIC; Soft copy of Certificat...
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I do not wish to renew my policy. What should I do?
For General Insurance policies: You’ll receive a renewal quote via email when your policy is up for renewal. Simply ignore the email if you do not wish to renew your policy. For Life Insurance po...