Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is required for a private settlement?
In the event of a car / motorcycle accident, you must ensure that the private settlement form is completed and signed by both parties. If there is any settlement made, the receiving party has to ac...
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Do I need to lodge a GIA Report if my windscreen was cracked by a pebble while I was driving and there is no other damage to my car?
You are not required to make a GIA Report for windscreen damage. However, you are required to complete a windscreen claim form at our windscreen specialist workshop, Glass-Fix when you send your ca...
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What do I have to do when I receive letters or documents from the third party or their lawyers?
Immediately notify us or forward Letter of Demand or Writ of Summons from the third party lawyer to us at motorclaims.sg@fwd.com and we will handle the third party claim on your behalf.
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In a car / motorcycle accident, can I claim from my own policy if my claim against Third Party is not successful?
When the liability is not clear or in dispute, we strongly encourage you to claim under your own policy first. This is to expedite the repairs of your car / motorcycle. Thereafter, the workshop wil...
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Will I get updated on the status of repair of my car / motorcycle?
Yes, our workshop will update you on the progress of the repair and when you can expect your car / motorcycle repair to be completed.
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What should I do if I get into a car / motorcycle accident overseas?
You should lodge a police report in the country where the accident occurred. Please call our FWD Emergency Assistance on +65 6322 2072 for further advice and assistance. Our 24-hour assistance serv...
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Can refunds be made by cheque or to another card?
Refunds will be made via the original mode of payment that was used to purchase the insurance. We will issue you a cheque should we fail to make the refund by your original mode of payment. If paym...
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My premium was deducted even though I do not wish to renew my policy. How do I get a refund?
For Life Insurance policies: If you do not wish to renew your policy, you will have to submit a cancellation request before the renewal premium is deducted. This can be done by logging in to your F...
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The FWD SG app froze while I was keying in my details. What should I do?
We’re sorry that you're having trouble using our mobile app! You can try closing and re-opening your app. If the problem persists, do take a screenshot of the error message (if any) and send it to ...
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What are the unique features of FWD Recover First?
FWD Recover First is designed to provide you the critical illness coverage you need for tomorrow, by insuring you for an occurrence of any diseases that affect your health. In other words, your cov...