Faith, your friendly assistant
- Total activity 969
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 2
- Subscriptions 501
Articles
Recent activity by Faith, your friendly assistant-
How do I lodge a car / motorcycle accident report?
Please take your car/motorcycle and the following documents to one of our Approved Reporting Centres to lodge a report: Driver’s driving license; Insured and driver’s NRIC; Soft copy of Certificat...
-
I do not wish to renew my policy. What should I do?
For General Insurance policies: You’ll receive a renewal quote via email when your policy is up for renewal. Simply ignore the email if you do not wish to renew your policy. For Life Insurance po...
-
How do I cancel my policy?
For General Insurance policies: Login to your FWD Online Services account and select the policy you wish to cancel. Your policy will be cancelled almost immediately (with exception for maid insuran...
-
Do I need to go for a medical check-up when I reinstate my policy?
In general, we do not need you to undergo a medical check-up. However, a medical check-up is required if your health conditions have changed or the medical condition you are suffering from or have ...
-
How does the Reset Benefit work for FWD Recover First?
The Reset Benefit works by keeping your coverage intact even after a claim under the Future Protect Benefit has been successfully paid out. In other words, instead of a termination after a claim is...
-
What is the Grant of Probate or Grant of Letters of Administration?
A Grant of Probate is a court order given to the executor appointed by the deceased in his Will. Where the insured died without a Will, the court will issue the Grant of Letters of Administration t...
-
My FWD Future First policy is in AUD or GBP currency, how do I pay using telegraphic transfer?
For your FWD Future First policy, you can make premium payment in AUD or GBP currency via a fund transfer to the respective bank account below: For easy reference, please indicate your policy numb...
-
How can I retrieve my quote for FWD’s COVID-19 enhanced travel benefits?
You can retrieve your quote if you clicked on “save” while obtaining the quote. The link to your quote can be found in the email sent to you when you clicked “save”.
-
Can I still buy FWD’s COVID-19 enhanced travel benefits if I’m already on a ferry or a cruise ship?
Yes, you can. You can buy FWD’s COVID-19 enhanced travel benefits as long as you are in Singapore’s territorial waters and before immigration. Please note that any claims made for incidences that h...
-
What is the maximum number of people and what countries do the COVID-19 Enhanced Travel Benefits cover?
The COVID-19 Enhanced Travel Benefits covers: Individuals – one person Couples – two people Families – two adults (legal spouse) and their legal dependent child(ren) Groups – a group of up to sev...