Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Will my windscreen claims affect my NCD?
No, windscreen damages will not affect your NCD. Please note however that this doesn’t guarantee that we will offer you the same renewal terms.
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What type of a car / motorcycle accident cases require a Police report?
A police report is only required in the following accident cases that involves: fatality; damage to government property; a foreign vehicle; any pedestrian or cyclist; is a hit-and-run case (or par...
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Who can buy FWD’s Personal Accident insurance?
If you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding NRIC or FIN, you can buy our Personal Accident insurance. Certain covers we offer will be approved based ...
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How much refund will I get if I cancel my policy?
Your refund amount will be calculated based on your policy. For Travel insurance: Before the coverage start date: If you cancel your Travel Single trip policy or Travel Annual trip policy before th...
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How does the Special Benefit work for FWD Recover First?
If you are diagnosed with any one of the 10 conditions listed below, we will pay the Special Benefit, a claim amount of up to S$25,000 per life per condition. The payout from this benefit does not ...
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Do we accept Grant of Probate or Grant Letters of Administration issued by the authorities outside of Singapore?
The Grant of Probate or Grant of Letters of Administration must be applied and issued by Singapore Court.If the country issuing the Grant of Probate or Grant of Letters of Administration is a membe...
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How do I update my maid’s details - name, passport number, Date of Birth, Work Permit number?
If you wish to update your maid’s details such as her name, passport number, date of birth, work permit number, you can do so by contacting us via our hotline at +65 6820 8888 or emailing us at con...
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What are the payment methods available for FWD Maid insurance?
You can pay for FWD Maid insurance by: Credit card/debit card (Visa and MasterCard)
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Will I be covered if I am sailing on my own boat, yacht, or cruiser under FWD’s COVID-19 enhanced travel benefits?
Unfortunately, we can only cover you when you travel on scheduled commercial transportation, including ships. We will not be able to cover you if you are on your own boat, yacht, or cruiser.
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What documents will I receive after purchasing FWD’s COVID-19 enhanced travel benefits?
You will receive your policy wording, travel insurance summary, any endorsement(s) to your policy and a tax invoice.