Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I want to extend my Travel insurance cover. What should I do?
You may request for a one-time extension of your policy. Here's how: Step 1: Log in to your FWD Online Services account. Step 2: Select your extension date and make payment. Step 3: Submit your req...
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I want to extend my car / motorcycle insurance cover. What should I do?
You may request for a one-time extension of your policy (for up to 180 days). Here's how: Step 1: Log in to your FWD Online Services account. Step 2: Select your extension date and make payment. St...
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I am thinking of selling my vehicle. Can I shorten my policy period?
Unfortunately, you will not be able to shorten your policy period. Instead, you may choose to cancel your policy using your FWD Online Services account after you have sold your vehicle. The cancell...
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My car insurance policy will expire before I can renew my road tax. Can I extend my policy period?
You may request for a one-time extension of your policy (for up to 180 days) to meet your road tax renewal date. To check the correct date to extend to, you can use this link here. To extend your p...
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When can I renew my policy?
For Car and Motorcycle policies: You will receive an invitation to renew your policy 60 days prior to your policy expiry date. You may renew your policy once you receive this invitation. For HD...
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I can’t login to the FWD SG app. What should I do?
We’re sorry that you're having trouble logging in to the mobile app.Here are some common issues and how you can resolve them: Account is not activated yetYou would have received an account activat...
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Downloading and using the FWD SG app
How do I download the FWD SG app? Simply visit the App Store or Google Play Store via the links below to download our FWD SG app. How do I login to the FWD SG app? To log in, key in the mobile...
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What is FWD Recover First?
FWD Recover First is a unique critical illness insurance plan that pays out when a covered body system or organ is impaired by an illness or injury, including cancers and disabilities. In addition,...
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How do I submit a Death Claim and what are the documents required?
To make a death claim, please download the Death claim form and fill it, prepare the documents listed below, and email the form and documents to lifeclaims.sg@fwd.com. Documents: FWD Death Claim F...
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How do I update my car plate / chassis no. / engine no. / finance company?
You can update your FWD car or motorcycle insurance policy by logging in to your FWD Online Services account and updating your vehicle chassis number, engine number, or financial company. Once you ...