Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
In a car / motorcycle accident, can I claim from my own policy if my claim against Third Party is not successful?
When the liability is not clear or in dispute, we strongly encourage you to claim under your own policy first. This is to expedite the repairs of your car / motorcycle. Thereafter, the workshop wil...
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Will I get updated on the status of repair of my car / motorcycle?
Yes, our workshop will update you on the progress of the repair and when you can expect your car / motorcycle repair to be completed.
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What should I do if I get into a car / motorcycle accident overseas?
You should lodge a police report in the country where the accident occurred. Please call our FWD Emergency Assistance on +65 6322 2072 for further advice and assistance. Our 24-hour assistance serv...
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Can refunds be made by cheque or to another card?
Refunds will be made via the original mode of payment that was used to purchase the insurance. We will issue you a cheque should we fail to make the refund by your original mode of payment. If paym...
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My premium was deducted even though I do not wish to renew my policy. How do I get a refund?
For Life Insurance policies: If you do not wish to renew your policy, you will have to submit a cancellation request before the renewal premium is deducted. This can be done by logging in to your F...
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The FWD SG app froze while I was keying in my details. What should I do?
We’re sorry that you're having trouble using our mobile app! You can try closing and re-opening your app. If the problem persists, do take a screenshot of the error message (if any) and send it to ...
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What are the unique features of FWD Recover First?
FWD Recover First is designed to provide you the critical illness coverage you need for tomorrow, by insuring you for an occurrence of any diseases that affect your health. In other words, your cov...
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How do I make premium payments for my FWD policies purchased through financial advisers using bank transfer?
You can make premium payments in SGD via bank transfer for your FWD policies for the following products purchased through financial advisers, with the following details: FWD policy Beneficiary a...
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How long is my FWD COVID-19 enhanced travel benefits quote valid for?
Your quote is valid for 7 days from the date you first obtain and save your quote.
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Can I still buy FWD’s COVID-19 enhanced travel benefits if I’m already at Singapore Changi Airport or the Woodlands/Tuas checkpoint?
Yes, you can. You can buy FWD’s COVID-19 enhanced travel benefits as long as you are in Singapore before immigration. Please note that any claims made for incidences that happen before you buy your...