Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Do I still have to lodge the accident report if my car/motorcycle was involved in an accident but there was no damage to my car / motorcycle or if I do not wish to make a claim?
Under the Motor Claims Framework (MCF), in any accident regardless how minor it was, you should lodge the GIA Report in any of our Approved Reporting Centres within 24 hours or by the next working ...
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How long must I wait for my refund?
For refunds by credit card, PayNow, OCBC PayAnyone or GrabPay, please wait 5 working days from your cancellation date. For refunds by cheque, please wait 7 working days from the cancellation date. ...
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Will my premiums for my FWD Recover First policy be waived if I successfully claimed under the Future Protect Benefit?
Yes. Upon a successful claim under the Future Protect Benefit, the premiums for your FWD Recover First policy will be waived during and after the reset period.
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Who is the ‘Proper Claimant’ entitled to receive the claim proceeds?
Proper Claimants are defined under Section 61 of the Insurance Act as the ‘widower, widow, parent, child, siblings, nephew or niece of the deceased (with proof of relationship). Section 61 of the I...
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I have just purchased my FWD Maid insurance and have indicated the wrong start date. How do I change the start date?
If you wish to change the start date of your FWD Maid insurance, you will only be able to do so provided that the policy has not yet started. The earliest date that you can select as the new start ...
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My FWD policies are in USD currency, how do I pay using telegraphic transfers?
For your FWD policies (Future First, Recover First, Invest First, Invest Goal 1, Invest Goal X), you can make premium payments in USD currency via fund transfers to the respective bank accounts bel...
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Is there an age limit on who can be covered by FWD’s COVID-19 enhanced travel benefits?
There is no minimum or maximum age to be covered by FWD’s COVID-19 enhanced travel benefit, but you must be at least 16 years old and a resident of Singapore holding a valid NRIC or FIN to buy this...
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What is excluded under the COVID-19 Enhanced Travel Benefits?
The primary exclusions of this policy include claims related to the following: Travelling against a medical practitioner’s professional advice that you are medically unfit to travel; travelling f...
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What happens if I want to cancel this policy?
You can cancel your policy any time before your coverage start date, and we will refund you with the amount paid in full, less any administrative expenses incurred by us. However, we are unable to ...
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Can I buy FWD’s COVID-19 enhanced travel benefits if I am travelling to multiple countries?
Yes, you can. If you are travelling to more than one country, please select the zone that includes your destination countries. For example: If you are going to Thailand (ASEAN) and Japan (Asia), y...