Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I can’t login to the FWD SG app. What should I do?
We’re sorry that you're having trouble logging in to the mobile app.Here are some common issues and how you can resolve them: Account is not activated yetYou would have received an account activat...
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Downloading and using the FWD SG app
How do I download the FWD SG app? Simply visit the App Store or Google Play Store via the links below to download our FWD SG app. How do I login to the FWD SG app? To log in, key in the mobile...
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What is FWD Recover First?
FWD Recover First is a unique critical illness insurance plan that pays out when a covered body system or organ is impaired by an illness or injury, including cancers and disabilities. In addition,...
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How do I submit a Death Claim and what are the documents required?
To make a death claim, please download the Death claim form and fill it, prepare the documents listed below, and email the form and documents to lifeclaims.sg@fwd.com. Documents: FWD Death Claim F...
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How do I update my car plate / chassis no. / engine no. / finance company?
You can update your FWD car or motorcycle insurance policy by logging in to your FWD Online Services account and updating your vehicle chassis number, engine number, or financial company. Once you ...
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How do I renew my FWD Motor insurance?
Effective from 2 July 2024, we are partnering with Income Insurance Limited (“Income Insurance”) to provide our customers with motor insurance coverage. You may generate a new quote through our FWD...
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How do I change my phone number, email, or address?
You can change your personal details by logging in to your FWD Online Services account. Once you log in with Singpass or key in your one-time password (OTP), you'll see the dashboard. Click on "my...
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How do I renew my FWD HDB Fire insurance?
FWD Insurance is no longer offering HDB Fire insurance with effect from 16 August 2024.HDB Fire insurance only protects the building structure in the event of a fire. FWD Home insurance goes beyond...
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How do I make premium payments for my FWD policies using GIRO?
For your FWD policies, you can make premium payments via two GIRO methods in SGD. GIRO payment methods3 FWD policy How to set up? eGIRO (Preferred method) Term Life and health FWD Future Fi...
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What information is needed to get a quote for FWD’s COVID-19 enhanced travel benefits?
To obtain a quote, you will have to provide the following information: Individual, couple, family or group; Travel destination (ASEAN, Asia, Worldwide excluding USA and any of its territory, World...